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Performance Improvement Action Plan

2025 – 2030

Building a high-performing, financially sustainable and climate-resilient water utility.

Download Full PIAP (PDF)

General Information

  • Utility: Kafubu Water & Sanitation Company Ltd.
  • PIAP Period: 2025 – 2030
  • Prepared By: Eng. Billima Paul
  • Approved By: Joe Mbewe
  • Development Partners: World Bank, WaterAid
  • Regulator: NWASCO

Strategic Objective

Transform Kafubu Water & Sanitation Company into a high-performing, financially sustainable utility by reducing Non-Revenue Water, improving operational efficiency, strengthening climate resilience, and accelerating digital transformation.

Strategic Performance Indicators

40%
Target NRW
95%
Collection Target
85%
Water Coverage
98%
Complaint Resolution

Strategic SWOT Analysis

Strengths
  • Strong governance
  • Licensed provider
  • Reliable raw water
  • Skilled workforce
Weaknesses
  • Aging pipelines
  • High NRW
  • Outdated customer database
  • Liquidity challenges
Opportunities
  • World Bank support
  • Growing demand
  • Growth centres
  • Regulatory support
Threats
  • Climate change
  • Water theft
  • Power costs
  • Tariff pressures

Funding Framework

K160.6 Million

Total Programme Budget

World Bank 94%
KWSC 4.1%
WaterAid 1.5%

Critical Risk Areas

High Non-Revenue Water

Pipeline rehabilitation, DMA zoning and active leakage control.

Financial Sustainability

ERP billing, improved debt collection and digital payments.

Cyber Security

Firewalls, backups, audit logs and secure customer information.